COMMON QUESTIONS ASKED BY POTENTIAL
APPLIANCE RENTAL CUSTOMERS
Do I have to pay a deposit?
No. We do not require a deposit.
How long do I have to rent the appliance?
There is a three month minimum agreement. After the initial three months, the rental will continue on a month to month basis.
Do you charge for delivery?
There is a one time Set Up Fee which includes delivery, installation and removal of the appliance. This fee is non refundable and is charged the night before delivery along with the first months rent.
Do I have to be home when you deliver?
Many times we can deliver the appliance without you being there. As long as there is someone to allow for entry you are not required to be present.
How much will it cost to open an account?
The initial fee is the first months rent plus the set up fee. It is charged to a credit card on file the night before delivery.
Do I need a credit card?
Yes, the initial payment is always processed on a credit card prior to delivery.
How do I pay?
Accounts are set up on automatic payment via your credit card for your convenience. We can also arrange for you to pay by cash, money order or personal check (except on delivery).
Do you sell your appliances?
No, we are strictly a rental company.
COMMON QUESTIONS ASKED BY OUR EXISTING
APPLIANCE RENTAL CUSTOMERS
How do I cancel?
You simply email, fax or call in with fifteen day notice so that we can route your pick up accordingly.
What if my washer and dryer will not turn on?
Before scheduling a service call, check your breaker. The washer and dryer do not usually run off the same breaker. If the problem continues, contact our office to schedule a service call.
What if my dryer is taking too long to dry?
Sometimes your ventilation in the walls gets backed up with lint and other things, so have maintenance check the ventilation first. You should always have them clean out the ventilation every few months just to keep good air flow. Also, your vent hose might be kinked up and not allowing air flow. If the problem continues, contact our office to schedule a service call.
What if my refrigerator is not cold?
Check the temperature control settings. It may be set too low. Check temperature and adjust it upward. If the problem continues, contact our office immediately to schedule a service call. Most often, we will simply replace the refrigerator to minimize your inconvenience.
