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COMMON QUESTIONS ASKED BY POTENTIAL APPLIANCE RENTAL CUSTOMERS
Do I have to pay a deposit?
No. We do not require a deposit.
How long do I have to rent the appliance?
There is a three month minimum agreement. After the initial three months, the rental will continue on a month to month basis.
Do you charge for delivery?
There is a one-time Set Up Fee which includes delivery, installation, and removal of the appliance. This fee is nonrefundable and is charged the night before delivery along with the pro-rated first month’s rent.
Do I have to be home when you deliver?
Many times we can deliver the appliance without you being there. As long as there is someone to allow for entry you are not required to be present.
How much will it cost to open an account?
The initial fee is the pro-rated first month’s rent plus the set-up fee. It is charged to a credit card on file the night before delivery.
Do I need a credit card?
Yes, the payments are always processed on a credit card prior. The initial payment will process the night before delivery and all future charges will auto charge to the card on file on the first of the month.
How do I pay?
Accounts are set up on automatic payment via your credit card for your convenience.
Do you sell your appliances?
No, we are strictly a rental company.
COMMON QUESTIONS ASKED BY OUR EXISTING
APPLIANCE RENTAL CUSTOMERS
How do I cancel?
Simply complete the online pick up request. Please keep in mind there is a minimum of 15 days notice for all pick ups.
What if my washer and dryer will not turn on?
Before scheduling a service call, check your breaker. The washer and dryer do not usually run off the same breaker. If the problem continues, complete the online service request and we will contact you to schedule a service call.
What if my dryer is taking too long to dry?
Sometimes your ventilation in the walls gets backed up with lint and other things, so have maintenance check the ventilation first. You should always have them clean out the ventilation every few months just to keep good air flow. Also, your vent hose might be kinked up and not allowing air flow. If the problem continues, complete the online service request and we will contact you to schedule a service call.
What if my refrigerator is not cold?
Check the temperature control settings. It may be set too low. Check temperature and adjust it upward. If the problem continues, complete the online service request and we will contact you to schedule a service call. Most often, we will simply replace the refrigerator to minimize your inconvenience.